Frequently Asked Questions
Everything you need to know about shopping with Valley and Peak.
What is your standard shipping policy?
We offer standard shipping on all orders within the continental US, typically arriving within 3-5 business days. Express shipping options are available at checkout.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund.
Are your materials sustainably sourced?
At Valley and Peak, we prioritize ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.
How can I track my order status?
Once your order ships, you will receive an email with a unique tracking link. You can also monitor your delivery status through the 'Order History' section of your account.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.